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Knowledge Management

Module One: Getting Started

  • Icebreaker

  • Housekeeping Items

  • The Parking Lot

  • Workshop Objectives

Module Two: Understanding Knowledge Management

  • What is Knowledge

  • What is Knowledge Management

  • A Brief History

  • Applications in the Workplace

Module Three: Dos and Don'ts

  • Data, Information, and Knowledge

  • The Tacit Mode

Module Four: The Knowledge Management Life Cycle

  • Understanding Episodes

  • Acquisition

  • Knowledge

  • Integration

Module Five: The New Knowledge Management Paradigm

  • Paradigms of the Past

  • The New Paradigm

  • Implications and Applications

  • The Knowledge Management Endgame

Module Six: Knowledge Management Models

  • The Nonaka and Takeuchi Model (SECI)

  • Wiig Model

  • Kakabadse Model

  • Boisot Model

Module Seven: Building a Knowledge Management Rationale

  • Why Rationale is Necessary

  • Building a Business Case

  • Finding Success Stories

  • The Commodization/Customization Model

Module Eight: Customizing Knowledge Management Definitions

  • Components of a Knowledge Management Definition

  • Customizing the Components

  • Creating a KMBOK

Module Nine: Implementing Knowledge Management in Your Organization

  • Gathering Support

  • Identifying Opportunities for Revenue Streams

  • Key Knowledge Management Techniques

  • A Map for Success

  • The No-Budget Scenario

Module Ten: Tips for Success

  • About the Chief Knowledge Officer

  • Knowledge Management Skill Checklist

  • The Knowledge Management Imperative

  • The Hype Curve

  • Barriers and Helpers to Success

Module Eleven: Advance Topics

  • The Knowledge Management Maturity Model

  • Absorptive Capacity

  • Rustiness

  • Process Model Types

Module Twelve: Wrapping Up

  • Words from the Wise

  • Review of Parking Lot

  • Lessons Learned

  • Completion of Action Plans and Evaluations

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