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Process Improvement: Business Process Management for Operations


Have you ever encountered a government process that seemed unnecessarily complex? This course will teach you how to analyze your business processes to ensure they are efficient, effective, and that they deliver value to your customers and stakeholders. It will introduce you to the Business Process Management (BPM) lifecycle approach where the focus is end-to-end processes that are integrated with the strategy and goals of your organization.

This virtual, instructor-led, synchronous one-day training has been developed for individuals in the public sector. It will incorporate presentations, discussions, and collaborative work to effectively teach you how to improve organizational operations through business process management.

How You Will Benefit

In this course, you will be familiarized with the core concepts of BPM and introduced to a framework that supports efficient and effective management of processes by:

  • Identifying primary and secondary processes that deliver value to customers and stakeholders

  • Modeling business processes to illustrate workflow activities, identify requirements, and document information flows

  • Analyzing processes to identify improvement opportunities

  • Developing a future state of process performance where challenges are eliminated

  • Implementing the newly designed process with effective strategies

  • Monitoring the future state of process performance to ensure sustained improvements


Who Should Attend

We welcome anyone with an interest in business process management.


  • Accountability

  • Collaboration

  • Problem Solving

  • Strategic Thinking

  • Team Building

  • Technical Credibility


  • 1 day

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