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Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.

The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

What You'll Learn

Module One: Getting Started

  • Workshop Objectives

Module Two: Preparing for Change

  • Defining Your Strategy

  • Building the Team

Module Three: Identifying the WIIFM

  • What"s In It For Me?

  • Building Support

Module Four: Understanding Change on an Individual Level

  • Clearing

  • Programming

  • Processing

Module Five: Leading and Managing the Change

  • Preparing and Planning

  • Delegating

  • Keeping the Lines of Communication Open

  • Coping with Pushback

Module Six: Gaining Support

  • Gathering Data

  • Addressing Concerns and Issues

  • Evaluating and Adapting

Module Seven: Providing Feedback

  • Characteristics of Good Feedback

  • Feedback Delivery Tools

  • Informal Feedback

  • Formal Feedback

Module Eight: Managing Your Time

  • The 80/20 Rule

  • Prioritizing with the Urgent-Important Matrix

  • Using a Productivity Journal

  • Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

  • Using a Conflict Resolution Process

  • Maintaining Fairness

  • Seeking Help from Within the Team

  • Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

  • What to Do If You've Been Promoted from within the Team

  • What to Do If You're Leading a Brand New Team

  • What to Do if You're Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

  • Ask the Right Questions of the Right People

  • Go to Gemba

  • Keep Learning!

Module Twelve: Wrapping Up

  • Words from the Wise

  • Review of Parking Lot

  • Lessons Learned

  • Completion of Action Plans and Evaluations

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