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Facilitation Skills

Module One: Getting Started

  • Icebreaker

  • Housekeeping Items

  • The Parking Lot

  • Workshop Objectives

Module Two: Understanding Facilitation

  • What is Facilitation?

  • What is a Facilitator?

  • When is Facilitation Appropriate?

Module Three: Process vs. Content

  • About Process

  • About Content

  • A Facilitator"s Focus

Module Four: Laying the Groundwork

  • Choosing a Facilitated Approach

  • Planning for a Facilitated Meeting

  • Collecting Data

Module Five: Tuckman and Jensen"s Model of Team Development

  • Stage One: Forming

  • Stage Two: Storming

  • Stage Three: Norming

  • Stage Four: Performing

Module Six: Building Consensus

  • Encouraging Participation

  • Gathering Information

  • Presenting Information

  • Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

  • Identifying the Options

  • Creating a Short List

  • Choosing a Solution

  • Using the Multi-Option Technique

Module Eight: Dealing with Difficult People

  • Addressing Disruptions

  • Common Types of Difficult People and How to Handle Them

  • Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction

  • Restating and Reframing Issues

  • Getting People Back on Track

Module Ten: About Intervention

  • Why Intervention May Be Necessary

  • When to Intervene

  • Levels of Intervention

Module Eleven: Intervention Techniques

  • Using Your Processes

  • Boomerang it Back

  • ICE It: Identity, Check for agreement, Evaluate how to Resolve

Module Twelve: Wrapping Up

  • Words from the Wise

  • Review of Parking Lot

  • Lessons Learned 

  • Completion of Action Plans and Evaluations

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